Services
Multilingual BPO, AI data annotation, finance, HR and technology from Nairobi. Built for Kenya, East Africa and international clients.
Multilingual customer service from Nairobi
Voice, email, live chat and WhatsApp Business API in English, Kiswahili and 10+ additional East African and international languages. M-Pesa Daraja API trained across all agents.
Inbound Voice
Inbound customer calls in English and Kiswahili as standard. Kikuyu, Luo, Kamba and Kalenjin on specialist teams. Average speed to answer target under 45 seconds.
WhatsApp Business API
WhatsApp Business API-native operations. Over 88% of East African customer contacts happen via WhatsApp. Agents trained on WhatsApp Business platform, templated messaging and conversational flows.
M-Pesa Support
Agents trained on the full M-Pesa product suite: Lipa na M-Pesa, M-Shwari, Fuliza, GlobalPay, agent float management, transaction reversal and fraud alerts.
East Africa Regional Hub
Kenya as the East Africa hub covering Uganda, Tanzania, Rwanda, Burundi and eastern DRC. Luganda, Kinyarwanda, Dholuo and Tanzanian Swahili register all available.
Content Moderation
English and Kiswahili content moderation for digital platforms. East African digital culture expertise including Sheng and Kingereza code-switching. Psychosocial wellbeing support for all moderation staff.
NGO Beneficiary Helplines
Confidential beneficiary helplines and safeguarding intake for NGOs and charities. Child Safeguarding Basic Awareness trained agents. ODPC Data Processing Agreement standard.
AI annotation and data processing in East African languages
Native Language Annotation
Kiswahili, Kikuyu, Luo, Kamba, Kalenjin, Somali, Luganda, Kinyarwanda, Amharic and Oromo. Named entity recognition, intent classification, sentiment labelling, RLHF ranking. IAA target 0.87.
Swahili Conversational Datasets
Annotated conversational datasets for fine-tuning large language models in Kiswahili and East African language variants. Delivered in standard formats: JSONL, CSV, Hugging Face compatible.
Inkscribe Document Processing
Validation and correction of AI OCR outputs from Kenya's official documents. National IDs, KRA PIN certificates, NHIF, NSSF, HELB, land titles, logbooks, KCSE certificates.
Field Survey Coordination
KoBoToolbox, ODK and SurveyCTO management. GPS-validated data collection across Kenya's 47 counties in all major local languages. Real-time quality dashboard for client review.
Data Cleaning and Migration
Large-scale data cleaning including deduplication, transliteration of Somali, Arabic and Amharic scripts to Latin, field standardisation and biometric record matching.
ODPC-Compliant Processing
All AI and data processing under a Data Processing Agreement compliant with the Kenya Data Protection Act 2019, supervised by the ODPC.
Kenya statutory compliance: finance, payroll and HR outsourcing
Finance and Accounting
Full-cycle bookkeeping on QuickBooks Online, Xero, Odoo or Sage. KRA iTax compliance: VAT16, PAYE, withholding tax, corporate returns. NHIF, NSSF, Housing Levy. Management accounts at D+5 SLA.
Payroll Processing
PAYE, NHIF, NSSF, Housing Levy, HELB deductions. P9A certificates. KRA iTax annual returns. KES and USD split payroll for mining and international groups.
Employer of Record (EoR)
Employ Kenyan staff before your subsidiary is registered. Corpshore Kenya acts as the legal employer under the Employment Act 2007. Full NHIF, NSSF, Housing Levy and PAYE compliance from day one.
HR Administration
Employment contracts per Employment Act 2007. Disciplinary procedures, Certificate of Service on termination. Employment and Labour Relations Court submissions support. IHRM-qualified HR specialists.
Software and DevOps for East African markets
M-Pesa Daraja API Integration
Full-stack developers with production Daraja API experience. STK Push, C2B, B2C, B2B and Reversal APIs. React or Vue.js frontend, Node.js or Python backend. Mobile-first, low-bandwidth optimised.
USSD Application Development
USSD applications for mobile network operators. HLR integration, NCA registration documentation, feature phone testing. 12-month maintenance contracts available.
DevOps and Cloud Infrastructure
AWS and Azure cloud infrastructure. Kubernetes in production, Terraform IaC, CI/CD via GitHub Actions. P1 SLA under 30 minutes on-call. Kenya DPA 2019 technical security measures.